Privacy Policy

Introduction

This Privacy Policy applies to all users of the Origin Festival website, mobi-sites, and software applications (collectively referred to as “our Platforms”), which are used to access and purchase our products and services. It outlines how and why GoodTimes Events CC (trading as Origin Festival Cape Town) collects, uses, and processes your Personal Information in compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

By using our Platforms, you consent to the processing of your Personal Information as described in this policy.

Key Definitions

Personal Information: Any information that can identify you, as defined in POPIA.
We/Us/Our: Refers to Origin Festival.
You/Your: Refers to any user of our Platforms.
Registered Users: Anyone who has created an account on our Platforms by providing a unique email, password, and Personal Information to purchase goods or services.

Collection of Personal Information

When you register or use our Platforms, we collect and process Personal Information to offer services, such as:

Name and surname
Email address
Phone number
Physical address
Date of birth
Gender
Device information and online identifiers (e.g., IP address)
Geographic location via location-enabled services

If any of your Personal Information changes, it is your responsibility to update your profile to keep your information accurate and current.

Processing of Personal Information

We collect and process your Personal Information for purposes such as:

Verifying your identity
Creating user accounts
Delivering products or services you’ve purchased
Communicating with you regarding our Platforms, services, and products
Sending information about competitions, promotions, and offers (if opted in)
Complying with legal or regulatory obligations

Use of Cookies and Tracking

We use cookies to personalise your experience and make our Platforms more user-friendly. These small text files help us remember your preferences and provide tailored content. By using our Platforms, you consent to our use of cookies.

You may opt out of direct marketing communications by updating your preferences in your account profile or by following the “unsubscribe” instructions in our emails.

Retention of Personal Information

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or based on your consent. After this, your data will either be securely deleted or anonymised.

Disclosure of Personal Information

We may share your Personal Information with:

Our employees and third-party service providers to provide our services (e.g., delivery services, IT support)
Law enforcement or other government authorities when required by law or in connection with legal investigations
Third parties involved in any sale, merger, or reorganisation of our business

We do not sell your Personal Information to third parties for marketing purposes.

Transferring Personal Information Outside South Africa

We may transfer your Personal Information outside of South Africa for storage or processing purposes, in line with the requirements of POPIA. By using our Platforms, you consent to such transfers.

Security Measures

We take reasonable technical and organisational measures to secure your Personal Information, including encryption, access controls, and secure storage. However, if you disclose your Personal Information to third parties (outside of Origin Festival), we are not liable for how they use your data.

Your Rights

You have the right to:

Access, correct, or delete your Personal Information
Object to the processing of your Personal Information
Request the restriction of processing your Personal Information
Lodge a complaint with the Information Regulator

You may exercise these rights by contacting us directly or updating your information on your account profile.

Complaints

If you are dissatisfied with how we handle your Personal Information, you can lodge a complaint with the Information Regulator. Their contact details can be found at: Information Regulator website.

Updates to this Policy

We may update this Privacy Policy from time to time. When using our Platforms, the most current version of the policy will apply. Please review this page periodically for updates.